Wallace Myers International Executive Recruitment & Professional Staffing

Sheetal Maurya

Sheetal offers her experience and insights from more than 4 years of technology specific recruitment to source the best of Ireland's technology professionals for her clients.

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L1 Support Analyst - Junior


As the Junior Support Analyst you will:

* Deal with customer issues and provide direct support to clients by phone, email, and using software like MS CRM.
* Managing and liaising client support including SLA reporting.
* Responsible for incident logging, understanding the problem, prioritisation, tracking numerous issues of varying severity, independent assessment of impact and risks, ownership of the issue, and effectively managing the resolution.
* Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
* Assist in the preparation of specification documents, business requirements and impact assessments.


  • Minimum 1 year of experience
  • Customer facing role in current or past
  • Bachelor's degree in business or technology
  • Technical and analytical skills
  • Experience of delivering support to systems
  • Knowledge of capital market is a plus
  • SQL hands on is great
  • Experience of ITIL

We are looking for someone who is:
* customer service focus.
* Excellent problem-solving Skills
* Excellent verbal and written communications skills
* Proven ability to collaborate in a team environment.
* Attention to detail.
* Strong interpersonal skills with a practical, can-do approach.
* Self-motivated, proactive work ethic




About Wallace Myers International | Recruitment Agency

Wallace Myers International is a specialist recruitment agency headquartered in Dublin 2, Ireland. We are the staffing experts of choice for businesses and organisations seeking staffing solutions of the highest calibre. We are the market leaders in professional recruitment and lead the way in Retail, Pharmacy, Accountancy, Financial Services, HR, Business Support, Construction & Property, Marketing & Sales, Hospitality, Technology.

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This position was pPosted on 08 Feb 2019

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