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Sheetal Maurya

Sheetal offers her experience and insights from more than 4 years of technology specific recruitment to source the best of Ireland's technology professionals for her clients.

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L1 Support Analyst - Junior

Permanent
Dublin
Negotiable

As the Junior Support Analyst you will:

* Deal with customer issues and provide direct support to clients by phone, email, and using software like MS CRM.
* Managing and liaising client support including SLA reporting.
* Responsible for incident logging, understanding the problem, prioritisation, tracking numerous issues of varying severity, independent assessment of impact and risks, ownership of the issue, and effectively managing the resolution.
* Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
* Assist in the preparation of specification documents, business requirements and impact assessments.

Experience:

  • Minimum 1 year of experience
  • Customer facing role in current or past
  • Bachelor's degree in business or technology
  • Technical and analytical skills
  • Experience of delivering support to systems
  • Knowledge of capital market is a plus
  • SQL hands on is great
  • Experience of ITIL

We are looking for someone who is:
* customer service focus.
* Excellent problem-solving Skills
* Excellent verbal and written communications skills
* Proven ability to collaborate in a team environment.
* Attention to detail.
* Strong interpersonal skills with a practical, can-do approach.
* Self-motivated, proactive work ethic

 

 

 

About Wallace Myers International | Recruitment Agency

Wallace Myers International is a specialist recruitment agency headquartered in Dublin 2, Ireland. We are the staffing experts of choice for businesses and organisations seeking staffing solutions of the highest calibre. We are the market leaders in professional recruitment and lead the way in Retail, Pharmacy, Accountancy, Financial Services, HR, Business Support, Construction & Property, Marketing & Sales, Hospitality, Technology.

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By applying for this role not only will your application be considered for this position but your details will be stored in our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Wallace Myers International as part of the application process may be retained by us following your application and that you hereby agree to that. If you do not wish to be considered for future roles or receive occasional emails with salary trends and industry trends from our marketing team, please let us know and we will respect your request. To view our privacy policy and contact details log on to www.wallacemyers.ie/privacy-policy

 

 

 

This position was pPosted on 08 Feb 2019

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