My client based in Dublin West is looking for an Operations Manager to join their growing team. Leading a team of 20 employees, this role will report directly to the Head of Manufacturing and will work closely with other department managers, to ensure the company delivers high-quality products and services to their global customer base.
The Operations Manager will be responsible for activities across our several functions, providing direction and leadership to a team of 20.

Responsibilities:

• Lead and coordinate a varied and highly skilled team of technical experts by providing clear targets, objectives, and support.
• Give clear direction ensuring productivity and quality targets are being delivered daily
• Anticipate and understand the needs of both internal and external customers.
• Drive a quality culture through action, investigation, and close-out of quality issues
• Expect high standards, challenge poor performance.
• Implement plans with commitment, insistence, and discipline
• Actively support company initiatives and direction

People:

• Engage the team in a collective vision, providing clarity, and direction
• Take a systematic approach to create a high performing team
• Ensure the team are informed through regular, appropriate communication. Create opportunities for feedback and discussion
• Ensure the team are enabled and have the tools, direction and skills required to do carry out their role to the standards required.
• Encourage interdepartmental collaboration by working closely with the other departments
• Identify and support, individual and team training & development needs
• Develop and deliver a training and development plan to support the team to achieve their potential, providing on the job coaching and mentoring.
• Create and sustain a positive team environment, encouraging high levels of motivation and excellent team spirit

Performance:

• Manage associated processes and team by leading and coordinating the day to day work of a team
• Plan, co-coordinate and track schedules, ensuring adherence to standards & processes
• Deliver the objectives set for the department. Set the targets, goals, and objectives for the department, establishing appropriate KPI’s
• Set clear expectations & hold people to account
• Drive improvements in productivity and efficiency daily through appropriate workload management and monitoring

Quality:

• Establish best practice work processes, ensuring all processes are in place, maintained and complied with.
• Drive the delivery of quality standards, ensuring all work is defect free.
• Ensure all testing equipment is maintained and functional.
• Actively manage and takes personal responsibility for high-risk jobs
• Ensure right the first assembly to our customer requirements and of our tooling to our customers within our current agile delivery process.

Innovation:

• Develop, lead, and manage continuous improvement projects to optimise productivity and efficiency.
• Take responsibility for the H&S within the area, and support to ensure best practice is in place
• Drive a culture of 5S standards across the site, ensuring standards are clear and maintained.
• Challenge the status quo by identifying opportunities for improvement in current processes.
• Drive efficiencies and optimises resources
• Encourage others to embrace change, leading by example

Customer Satisfaction:

• Act with both internal and external customers in mind
• Work persistently to gather information and seek solutions to problems.
• Support the resolution of customer issues ensuring issue do not reoccur and remedial actions are taken

Requirements & Competencies:

• 5 + years’ experience in an operations role, with a track record of managing diverse teams of highly skilled and long-tenured professionals
• Experience in a production-driven environment such as manufacturing, engineering, logistics or FMCG essential.
• A Bachelor’s Degree in Engineering or Business Studies an advantage
• Experience of leading and developing a high performing team, with the ability to engage, motivate and enable others.
• Experience/qualification in lean continuous improvement and a proven track record of delivering improvement projects
• A highly effective communicator and motivator
• Ability to drive collaboration with multiple stakeholders and encourage cross-departmental working
• Highly organised with the ability to plan, manage multiple tasks and deal with ad hoc events.
• Experience working in a high paced dynamic environment
• Ability to drive and maintain high levels of quality, creating a culture whereby standards are continuously being raised
• A self-starter capable of working on own initiative and making decisions
• Ability to listen carefully and assimilate information quickly and communicate in an engaging manner.
• Ability to remain calm in pressurised circumstances and deal with a challenging situation
• Proven ability to execute and achieve individual & team KPI’s via performance management