Wallace Myers International Executive Recruitment & Professional Staffing

Ken Harbourne

A global award-winning Executive Staffing Consultant with an unrivalled track record of recruiting exceptional talent. Ken puts his success down to matching talent with culture, not C.Vs with job specs.

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Operations Manager

Dublin West

My client based in Dublin West is looking for an Operations Manager to join their growing team. Leading a team of 20 employees, this role will report directly to the Head of Manufacturing and will work closely with other department managers, to ensure the company delivers high-quality products and services to their global customer base.
The Operations Manager will be responsible for activities across our several functions, providing direction and leadership to a team of 20.


  • Lead and coordinate a varied and highly skilled team of technical experts by providing clear targets, objectives, and support.
  • Give clear direction ensuring productivity and quality targets are being delivered daily
  • Anticipate and understand the needs of both internal and external customers.
  • Drive a quality culture through action, investigation, and close-out of quality issues
  • Expect high standards, challenge poor performance.
  • Implement plans with commitment, insistence, and discipline
  • Actively support company initiatives and direction


  • Engage the team in a collective vision, providing clarity, and direction
  • Take a systematic approach to create a high performing team
  • Ensure the team are informed through regular, appropriate communication. Create opportunities for feedback and discussion
  • Ensure the team are enabled and have the tools, direction and skills required to do carry out their role to the standards required.
  • Encourage interdepartmental collaboration by working closely with the other departments
  • Identify and support, individual and team training & development needs
  • Develop and deliver a training and development plan to support the team to achieve their potential, providing on the job coaching and mentoring.
  • Create and sustain a positive team environment, encouraging high levels of motivation and excellent team spirit


  • Manage associated processes and team by leading and coordinating the day to day work of a team
  • Plan, co-coordinate and track schedules, ensuring adherence to standards & processes
  • Deliver the objectives set for the department. Set the targets, goals, and objectives for the department, establishing appropriate KPI’s
  • Set clear expectations & hold people to account
  • Drive improvements in productivity and efficiency daily through appropriate workload management and monitoring


  • Establish best practice work processes, ensuring all processes are in place, maintained and complied with.
  • Drive the delivery of quality standards, ensuring all work is defect free.
  • Ensure all testing equipment is maintained and functional.
  • Actively manage and takes personal responsibility for high-risk jobs
  • Ensure right the first assembly to our customer requirements and of our tooling to our customers within our current agile delivery process.


  • Develop, lead, and manage continuous improvement projects to optimise productivity and efficiency.
  • Take responsibility for the H&S within the area, and support to ensure best practice is in place
  • Drive a culture of 5S standards across the site, ensuring standards are clear and maintained.
  • Challenge the status quo by identifying opportunities for improvement in current processes.
  • Drive efficiencies and optimises resources
  • Encourage others to embrace change, leading by example

Customer Satisfaction:

  • Act with both internal and external customers in mind
  • Work persistently to gather information and seek solutions to problems.
  • Support the resolution of customer issues ensuring issue do not reoccur and remedial actions are taken

Requirements & Competencies:

  • 5 + years’ experience in an operations role, with a track record of managing diverse teams of highly skilled and long-tenured professionals
  • Experience in a production-driven environment such as manufacturing, engineering, logistics or FMCG essential.
  • A Bachelor’s Degree in Engineering or Business Studies an advantage
  • Experience of leading and developing a high performing team, with the ability to engage, motivate and enable others.
  • Experience/qualification in lean continuous improvement and a proven track record of delivering improvement projects
  • A highly effective communicator and motivator
  • Ability to drive collaboration with multiple stakeholders and encourage cross-departmental working
  • Highly organised with the ability to plan, manage multiple tasks and deal with ad hoc events.
  • Experience working in a high paced dynamic environment
  • Ability to drive and maintain high levels of quality, creating a culture whereby standards are continuously being raised
  • A self-starter capable of working on own initiative and making decisions
  • Ability to listen carefully and assimilate information quickly and communicate in an engaging manner.
  • Ability to remain calm in pressurised circumstances and deal with a challenging situation
  • Proven ability to execute and achieve individual & team KPI’s via performance management


This position was pPosted on 03 Dec 2020

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