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Ciarán Gallagher

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Service Advisory - Motor Industry.

Permanent
Dublin
€30000 - €35000 per annum Negotiable DOE


Service Advisory - Motor Industry.


An excellent opportunity has arisen for a Full Time Service Advisor. Our client is looking for individuals who are extremely passionate about cars, technology, and teamwork, and who are ready to take on the challenge of working in a fast pace environment in the motor industry. This role will operate in a main dealership in Dublin.
As a Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt. You will have a proven track record in a client-facing role and will be comfortable working to targets in line with specified dealer and manufacturer guidelines.

The successful candidate should.

  • Have previous experience in a similar capacity in the motor industry.
  • Be outgoing and personable.
  • Be customer focused, courteous and a good listener.
  • Have strong in IT skills.
  • Be exceptional in administrative and organisational skills.
  • A great team player.
  • Be able to grow and develop our Retail and Aftersales business.
  • Hold a full, valid, and current drivers' license.
  • Be flexible and able to work well under pressure.


Duties will include.

  • Booking customers' cars in for work, upselling of parts and labour.
  • Advising on work required, following a Vehicle Health, advise on any additional work and check and secure authorisation for same.
  • Communicating with customers on progress of work.
  • Invoicing of jobs.
  • Following warranty processes, input of warranty claims.
  • Creating and maintaining long-term relationships with customers.
  • Warranty processing.
  • Guiding customer through the Vehicle Health Check process, clearly communicating what needs to be done on their vehicles and advising them on costs and alternatives
  • Be confident in reviewing vehicle service history, checking manufacturer guidelines and selecting the appropriate next steps.
  • Briefing the customer in advance on requirements. Getting pre-authorisation when needed. De-briefing the customer on work carried out with a full explanation of all elements of the invoice.


Package.

  • Competitive package depending on experience.



Job keys: Customer Service Advisor, Automotive Service Advisor. Vehicle Service Advisor, Junior Service Advisor, Advisor Customer Advisor, Customer Care Advisor, Customer Support Advisor, Customer Sales Advisor.

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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This position was pPosted on 05 Jan 2021

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