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Ken Harbourne

A global award-winning Executive Staffing Consultant with an unrivalled track record of recruiting exceptional talent. Ken puts his success down to matching talent with culture, not C.Vs with job specs.

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Lead Project Manager

Permanent
Dublin
€60000 - €65000 per annum

My client a rapidly growing, home grown SaaS company is looking for a Lead Project Manager to support and grow our onboarding department. We are looking for someone who can take control of the customer from the beginning of their journey until after they have signed. The ideal candidate will be able to build onboarding processes that shorten the implementation journey to ensure customer satisfaction and forecasted revenue. The ideal candidate would also need to identify areas of improvement within the current onboarding process to reduce loss or issues.

Key Responsibilities:

  • Activity and resource planning
  • Controlling time management
  • Ensuring customer satisfaction
  • Analysing and managing project risk
  • Monitoring progress
  • Closely working with the Global Head of Pre-Sales to ensure SoWs are met.
  • Organizing and motivating a project team
  • Reporting updates to both project and senior team
  • Leading a project through to go live.
  • Understanding of Cloud technology

Requirements:

  • 5 years' experience in 1st/2nd/3rd Line Support
  • Proven track record for being able to handle difficult customers or situations.
  • Understanding of Cloud technology & SaaS business model
  • Basic understand of network infrastructure.
  • Able to achieve project deadlines.
  • Ability to handle multiple on-boarding projects.
  • Set and manage customer expectations.

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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This position was pPosted on 25 May 2021

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