Wallace Myers International Executive Recruitment & Professional Staffing
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Eva Juraszkova

Expert in recruiting multilingual professionals for Customer Support, Call Centre and Sales roles. Actively recruiting professionals who are proficient in German, Swedish, Dutch, Spanish, Croatian and English.

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L2 Network Support - German language

Permanent
Cork
Up to €30000 per annum

As part of the L2 Network Support Team your key duties & responsibilities will include:

  • Provide skilled front line Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices.
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
  • Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets.

Minimum Required Skills & Qualifications:

  • Proficiency in German and English, both verbal and written.
  • Technical knowledge and customer service skills.
  • CCNA / CompTIA Network certification or equivalent qualification is desirable.
  • Experience supporting NAS devices - is an advantage.
  • Comprehensive understanding of PC hardware/software and other network technologies as well as the Windows operating system.
  • Excellent communication and time management skills.
  • Ability to work under pressure.

In return the company offers:

  • Excellent competitive salary.
  • Benefits package - healthcare, life assurance, pension, education.
  • Work in a multicultural environment.
  • A friendly and relaxed open plan working environment.
  • Clear career progression paths and opportunities.
  • Further education and skills development is both encouraged and actively facilitated.



 

 

 

About Wallace Myers International | Recruitment Agency

Wallace Myers International is a specialist recruitment agency headquartered in Dublin 2, Ireland. We are the staffing experts of choice for businesses and organisations seeking staffing solutions of the highest calibre. We are the market leaders in professional recruitment and lead the way in Retail, Pharmacy, Accountancy, Financial Services, HR, Business Support, Construction & Property, Marketing & Sales, Hospitality, Technology.

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By applying for this role not only will your application be considered for this position but your details will be stored in our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Wallace Myers International as part of the application process may be retained by us following your application and that you hereby agree to that. If you do not wish to be considered for future roles or receive occasional emails with salary trends and industry trends from our marketing team, please let us know and we will respect your request. To view our privacy policy and contact details log on to www.wallacemyers.ie/privacy-policy

 

 

 

This position was pPosted on 09 Sep 2019

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