People Operations Manager

Location: Citywest, Dublin

Salary: €70,000-€98,000 car allowance benefits

Travel: Weekly/bi‑weekly travel to the UK required

A People Operations Manager is required to lead HR service delivery across Ireland, the UK and Europe in a complex, multi‑jurisdictional environment. This role oversees a dispersed team and is responsible for ensuring operational excellence, strong compliance, and a high‑quality employee experience. It is a hands‑on leadership position that blends people management, process optimisation and data‑driven decision‑making across the full employee lifecycle.

Responsibilities

• Lead, coach and develop a high‑performing People Operations team across multiple locations.

• Partner with HR Business Partners and cross‑functional teams to align operational HR support with wider people strategies.

• Build resilience within HR operations through cross‑training, flexible support models and proactive workload planning.

• Ensure compliance with employment legislation, GDPR and evolving EU directives across all jurisdictions.

• Maintain accurate, audit‑ready HR data, payroll flows and reporting processes.

• Oversee HR systems, validation protocols and procedural documentation.

• Drive process standardisation, simplification and automation to enhance service delivery.

• Identify inefficiencies, resolve operational issues and implement preventative measures using data insights.

• Enhance digital HR tools and systems to support scalable, user‑friendly processes.

• Oversee onboarding, offboarding, reward administration and lifecycle processes with a focus on compliance and engagement.

• Support employee relations and provide accessible HR guidance across a dispersed workforce.

• Promote a culture of accountability, responsiveness and service excellence within the People function.

Qualifications & Requirements

• Degree in HR, Business or a related field (NFQ Level 8 or equivalent).

• CIPD Level 7 or a postgraduate HR qualification.

• Minimum 5 years' experience in senior HR operations and people management.

• Strong HRIS experience and proven capability using RACI frameworks (essential).

• Ability to travel to the UK on a weekly or bi‑weekly basis.

• Process improvement, Lean, Six Sigma or continuous improvement certification (desirable).

• Training in employment law, GDPR/data protection or HR analytics (desirable).

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