Role Purpose

This role focuses on supporting adults to live safely and independently for as long as possible. The Facilitator will create tailored support and wellbeing plans, introduce practical tools and technology to promote independence, and work closely with local services to provide seamless, person-centred support.

Key Responsibilities

• Develop individualised support plans that respond to needs and promote wellbeing.
• Act as the main link between health, housing, social care, and community services to ensure smooth coordination of support.
• Carry out assessments to identify risks, challenges, and strengths, and review support plans regularly to keep them up to date.
• Track outcomes and performance measures, ensuring services are reaching and positively impacting those who need them.
• Advocate for adults and work with partners to address challenges effectively.
• Encourage teamwork across providers and agencies to deliver joined-up care.
• Communicate with healthcare professionals (e.g. GPs, consultants, community health teams) when concerns arise.
• Keep accurate records and reports using the organisation's information systems.
• Oversee the rollout and use of technology that enhances safety, independence, and quality of life.
• Uphold health and safety standards, including risk checks and emergency procedures.
• Respond appropriately to urgent or unexpected situations in line with organisational policies.
• Undertake any other relevant tasks to support the smooth running of the service.

Skills & Experience Required

• Training in Manual Handling, Patient Handling, or First Aid would be an advantage.
• At least 1-2 years' experience in a role providing direct support or care.
• A qualification in social care/community development is desirable but not essential.
• Genuine enthusiasm for working with adults and supporting independent living.
• Ability to handle sensitive information with professionalism and discretion.
• Strong interpersonal skills, with confidence working alongside multiple stakeholders.
• Problem-solving ability and adaptability to meet changing needs.
• Solid administrative and organisational skills, including the ability to keep accurate notes and reports.
• Comfortable using IT systems, ideally with experience of case management software.

Attentive listening skills and a commitment to providing a high-quality service

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