Wallace Myers International Executive Recruitment & Professional Staffing

Recruiter: Ciarán A Gallagher

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Program Manager/Team Leader (SAAS)

€40000 - €45000 per annum VHI, childcare, Education, other

Program Manager/ Team Leader

Our client is a leading Tech multinational seeking for a Program Manager that will be responsible for leading a team of six in both Dublin and the USA as they drive revenue pipeline. What makes them different is their unique, collaborative, and positive approach. Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. This role is based in Dublin / remote. With a focus on the following.

  • Client Management
  • Program planning
  • Staff Management
  • Execution
  • Reporting
  • Leadership

Main Responsibilities

  • Manage and oversee the Dublin operation of our pre-sales team for the client
  • Supports team manager and performs management duties when manager is absent or out of office
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
  • Conducts team meetings to update members on best practices and continuing expectations
  • Delivers 1:1 conversations with Team members to address performance, work on development and any other item
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Interacts with Client answering enquiries and effectively handling Client's ad-hoc tasks
  • Works with flexibility to ensure achievement of SLA and Client's satisfaction
  • Responsible for the hiring, training, coaching & development of three local team leaders
  • Consistently drive the team to meet and exceed weekly, monthly and annual sales quota
  • Monitor the team's performance and identify achievements as well as areas of focus
  • (continuous improvement)
  • Understand and guide program strategies to ensure the program is optimized for attainment of quota and exceeding customer and client expectations

What's required?

  • Bachelor's Degree or equivalent experience preferred
  • Fluency in English required
  • 2-3 years of direct sales leadership experience; previous telesales, SaaS or B2B sales experience preferred
  • Experience managing inside sales teams with proven ability to create and build structured programmes
  • Data oriented mindset with proven ability to drive sales conversations with team and client
  • Experience in complex sales processes
  • Proven success in a quota driven, high demand sales environment
  • Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed


  • Health Insurance
  • Childcare: up to 50% cover
  • Educational Reimbursement
  • Internal Mobility Policy
  • Recognition and Tenure Awards
  • Bike2work scheme
  • Tax efficient travel to work scheme

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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This position was pPosted on 31 Aug 2021

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