Wallace Myers International Executive Recruitment & Professional Staffing

Darren Boyle

Darren brings nearly a decade of recruitment experience to benefit his clients and candidates. For more than 8 years, Darren has specialised in recruiting for multilingual roles.

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German Customer Care

Up to €1 per annum Pension, Health Insurance

*This role will be office based in an environment that ensures social distancing and safe working is achieved*

Duties and Responsibilities

  • To provide help to insured clients who request assistance.
  • To provide the highest level of customer service to both internal and external client
  • To be fully familiar with the case management systems and to ensure that all information obtained during an assistance case or pre-authorisation case is properly documented on these
  • Maintain accurate records to ensure that the information used to deal with customer queries is correct, and the data held on our systems is accurate

Knowledge Skills Abilities (requirements)

  • Fluent spoken and written German & English
  • Previous customer service experience (not necessarily in a related field)
  • Good oral and written communications skills, delivered in a clear and professional manner

Preferred Skills

  • Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement.
  • The ability to work under pressure as part of a close-knit team
  • Good organisational skills, the ability to prioritise workload and use own initiative


On a shift basis and according to a rota including nights, weekends and bank holidays.

What's on offer

  • Competitive salary and bonus - including shift allowance
  • Robust training program means you don't need previous experience
  • Execllent benefits including pension and health insurance
  • Career progression
  • Brand new office
  • Casual dress code
  • And more!

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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This position was pPosted on 18 Nov 2020

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