RETAIL GENERAL MANAGER - THE CARIBBEAN

Summary

The Retail General Manager provides strategic and day-to-day leadership for multiple retail sites. This role drives commercial performance by ensuring high standards of customer service, operational efficiency, and financial success. Key priorities include achieving sales targets, optimizing profitability, managing large teams (200 ), and maintaining strict compliance with health and safety regulations.

Key Responsibilities

Operational & Financial Management

• Profitability: Drive the financial performance of all retail operations.
• Productivity: Monitor operations to improve efficiency and control expenses.
• Data-Driven Decisions: Analyse management reports to optimize staffing, operating hours, and inventory control.
• Systems: Utilize Store Management Suite (SMS) to maintain stock levels and minimize out-of-stock occurrences.

Customer Experience & Visual Standards

• Service Culture: Foster a customer-centric environment across all locations.
• Merchandising: Ensure adherence to visual standards, including accurate labeling and premium presentation.
• Client Relations: Cater to both local and international clients.

Team Leadership & Development

• Management: Lead and mentor a team of 200 employees.
• HR Collaboration: Oversee recruitment, orientation, and training initiatives.
• Growth: Conduct evaluations and create advancement for high performers.

Inventory & Product Management

• Accuracy: Oversee inventory integrity, product quality, and availability.
• Shrink Control: Minimise loss through strategic ordering and control.
• Vendor Relations: Manage direct purchasing protocols with local vendors.

Marketing & Compliance

• Promotions: Support specials, in-store events, and holiday marketing.
• Maintenance: Enforce H&S protocols and equipment maintenance.
• Reporting: Performance feedback to internal departments and head office.

Qualifications & Requirements

• Experience: Minimum 10 years in retail management (high-volume environments preferred).
• Leadership: Proven track record of managing large, multicultural teams.
• Tech Skills: Proficiency in inventory management systems and MS Office.
• Analytical Skills: Math literacy and data-driven problem-solving abilities.
• Communication: Fluent in written and spoken English.
• Flexibility: Ability to work weekends and holidays.

Full relocation and visas paid for.

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