Job Description:

Job Title: Senior Operations Manager
Location: Remote - with travel across Ireland and Northern Ireland
Salary: €100,000 - €120,000 per annum, plus performance bonus and shares
Employment Type: Permanent Full Time

Due to continued growth, our client is recruiting a Senior Operations Manager to lead the development and delivery of support services across a fast-paced, multi-site healthcare organisation. Sitting within the Senior Leadership Team, this role carries broad responsibility for driving operational excellence, ensuring best-in-class performance in IT, Facilities, Procurement, Stores, and Property Management.

Key Responsibilities:

• Provide strategic leadership and direction to support services, ensuring cross-functional efficiency and alignment.

• Manage external partners and subcontractors through effective relationship and contract management.

• Define and implement governance structures for service procurement and delivery.

• Collaborate with SLT members and General Managers to optimise service quality, resource use, and patient experience.

• Champion continuous improvement and innovation within operational frameworks.

• Establish strong internal systems and data management processes across support services.

• Lead, mentor, and motivate teams, building a culture of operational excellence.

• Own the budget and performance of the support services function, driving value and efficiency.

• Develop a support services strategy in line with organisational goals and industry best practices.

• Ensure the IT strategy supports operational needs and regulatory compliance.

• Oversee performance of external contractors and develop strategic partnerships.

• Ensure consistency of delivery and compliance across jurisdictions (Ireland and Northern Ireland).

Experience - Must Haves:

• Significant experience in a senior operations or business improvement role.

• Track record of success in multi-site environments.

• Expertise in project management and process development.

• Proven ability to implement policies and achieve measurable results.

• Excellent leadership and communication skills.

• Data-driven, with strong analytical and problem-solving ability.

• Adept at building strong, cross-functional relationships.

Nice to Haves:

• Background in healthcare operations.

• Cross-border experience (Republic of Ireland and Northern Ireland).

• Bachelor's degree in a relevant field (business, healthcare admin, etc.).

• Master's degree / MBA preferred.

• Experience in regulated environments is a plus.

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