Our client is seeking a people‑focused Training & Development Coordinator to support and develop administrative teams across multiple sites. This role designs and delivers training, supports performance and helps ensure consistent, efficient administrative processes.

Key Responsibilities

• Deliver effective onboarding and induction for new staff.

• Oversee the full probation process, providing regular feedback and support.

• Coach and guide admin teams to ensure consistent performance and adherence to standards.

• Maintain training records, competency tracking and updated training materials/SOPs.

• Identify training needs and implement solutions.

• Support the Administrative Operations Lead with workflow improvements and day‑to‑day operations.

• Monitor KPIs and ensure policies and procedures are followed.

• Deputise for the Administrative Operations Lead when required.

• Promote a culture of teamwork, accountability and continuous improvement.

Qualifications & Experience

• 4 years' experience in a similar role, ideally in healthcare or professional services.

• Experience designing and delivering training programmes.

• Strong background in staff coaching, supervision and performance support.

• Excellent understanding of administrative processes and systems.

• Proficient in Microsoft Office; experience with patient systems is an advantage.

• Full, clean driving licence (occasional travel required).

Skills & Attributes

• Strong communication and interpersonal skills.

• Ability to adapt training to different learning styles.

• Proactive, organised and confident managing competing priorities.

• Strong relationship‑building skills and a collaborative approach.

• High attention to detail and ability to handle sensitive information.

• Positive, solutions‑focused attitude.

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